Responsible Gaming
Gaming Should Be Entertainment, Not Income
At 1win, we believe that online gaming should be an enjoyable form of entertainment only. It should never be viewed as a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
Age Verification
In Brazil, you must be at least 18 years old to participate in online gaming activities. We are committed to preventing underage gambling and maintain strict age verification procedures. By accessing 1win, you confirm that you are of legal age in your jurisdiction.
If you are under the legal gambling age, please do not access gaming platforms. Parents and guardians should monitor online activities and use parental control tools.
Warning Signs of Problem Gambling
Please be aware of these warning signs that may indicate problem gambling:
- Chasing Losses: Attempting to recover money lost by gambling more frequently or with larger amounts
- Hiding Gambling: Concealing gaming activities or betting amounts from family and friends
- Loss of Control: Inability to stop gambling or stick to predetermined limits
- Neglecting Responsibilities: Missing work, school, or family obligations due to gambling
- Financial Problems: Using money needed for essentials (rent, bills, food) for gambling
- Mood Changes: Gambling to escape negative emotions such as anxiety, depression, or stress
- Increasing Stakes: Needing to bet larger amounts to achieve the same level of excitement
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Borrowed Money: Taking loans or borrowing money to finance gambling activities
- Relationship Conflicts: Gaming causing tensions with family members or partners
If you recognize any of these signs in yourself or someone you know, seek help immediately.
Self-Help Tools & Responsible Gaming Features
1win provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum loss threshold to prevent excessive betting
- Reality Checks: Receive regular reminders during gaming sessions about time and money spent
- Session Time Limits: Set automatic session duration limits to encourage breaks
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gaming
- Account Closure: Close your account if you wish to stop gaming entirely
To activate any of these tools, visit your account settings or contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Here are organizations that provide support:
Brazil:
- Centro de Atenção Psicossocial (CAPS): Mental health services available through Brazil's public health system (SUS)
- Jogo Responsável: Resources and information on responsible gambling in Portuguese
- CVV (Centro de Valorização da Vida): Emotional support and crisis intervention — Call: 188 (available 24/7)
International Resources:
- GamCare (United Kingdom): www.gamcare.org.uk — Free, confidential support and counseling
- GamStop (United Kingdom): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Counseling and support services
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Prevention and treatment resources
- National Council on Problem Gambling (USA): www.ncpgambling.org — Helpline: 1-800-522-4700
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Information on gambling addiction prevention and support
If You Need Help
Do not hesitate to reach out. Problem gambling is a serious issue, but recovery is possible with proper support and intervention.
Contact one of the organizations listed above, speak with a healthcare professional, or confide in a trusted family member or friend. Your wellbeing matters, and help is available.
Remember: Seeking help is a sign of strength, not weakness.
Our Commitment
1win is committed to promoting responsible gaming. We support players in making informed decisions and encourage the use of self-help tools. If you believe you may have a gambling problem, we urge you to use our self-exclusion features and seek professional assistance immediately.
For more information about our responsible gaming policies, please contact our customer support team.